Privacy & Data Protection
At Calmshell, we believe your mental health journey should be safe, secure, and private. We're committed to protecting your personal information with the highest standards of data security and privacy practices.
Our Privacy Commitment
End-to-End Encryption
All therapy sessions and personal messages are encrypted in transit and at rest.
Minimal Data Collection
We only collect information necessary to provide and improve our services.
You Control Your Data
Access, download, or delete your personal information at any time.
Legal Compliance
We adhere to PIPEDA, PHIPA, and other Canadian privacy regulations.
Our Compliance & Security Standards
Information We Collect
We are transparent about what data we collect and why
Personal Information
Basic details needed to create and manage your account.
Examples:
- Name and contact information
- Date of birth
- Payment information
- Emergency contact details
Health Information
Sensitive data related to your mental health and therapy.
Examples:
- Therapy session notes (therapist created)
- Daily check-in responses
- Wellness journal entries
- Treatment preferences
Usage Information
Data about how you interact with our platform.
Examples:
- App feature usage
- Session attendance
- Device information
- Platform preferences
How We Use Your Information
Provide Personalized Care
Match you with appropriate therapists and tailor your therapy experience.
Ensure Platform Security
Protect your account and detect unauthorized access attempts.
Improve Our Services
Anonymized data helps us enhance features and user experience.
Communicate With You
Send important updates about your care and platform changes.
Data Flow & Protection
Through app interactions
SSL/TLS encryption
Encrypted Canadian servers
Strict access controls
Your Privacy Rights
You have control over your personal information
Right to Access
Request a copy of all personal data we have about you.
How to exercise:
Submit a data access request through your account settings or contact our Privacy Officer.
Right to Correction
Update or correct inaccurate personal information.
How to exercise:
Edit your profile information directly in the app or request changes from our support team.
Right to Deletion
Request deletion of your personal data, with certain exceptions for legal requirements.
How to exercise:
Use the "Delete Account" feature in settings or contact us. Note: clinical records may be retained as required by law.
Data Portability
Receive your data in a structured, commonly used format.
How to exercise:
Export your data directly from the app or request a comprehensive data package.
Our Security Measures
Advanced Encryption
All data is encrypted using AES-256 encryption, both in transit and at rest.
Secure Infrastructure
Our servers are located in Canada and comply with Canadian data sovereignty laws.
Access Controls
Strict role-based access ensures only authorized personnel can view sensitive data.
Regular Audits
We conduct regular security assessments and penetration testing.
Your therapy sessions and personal messages are protected with military-grade encryption that even we cannot access.
Questions About Your Privacy?
We're here to help you understand how we protect your information and respect your privacy rights.